Each insurance company has different policies and as such provide different coverage.

From April 2019 changes to private health rebates mean that our group sessions will now be called PGP’s. Private physio exercise sessions – one on one sessions – will continue to be available. To participate in classes, health funds require you to have an annual class Assessment with one of our physios. Our physios may also ask you to complete questionnaires periodically.

The amount of coverage you receive for any service you receive at our clinic is at the discretion of your insurance company.

We are happy to provide you with a letter or fill in any required paperwork in order to aid your claim. Some health funds will require your GP to fill in a form to help justify your claim.

Physio Group Programmes (PGP’s)

You can attend PGP’s regularly or casually – it’s entirely up to your schedule. If you attend casually or chose to pay as you go, you can claim with HICAPS at the time of payment if you have coverage. If you purchase e.g. a 10 class pass we will be happy to provide you with a receipt once you complete your ten classes to take to your insurance company. Please note in clinic class passes are only valid for 3 months from the date of purchase. Online class passes are valid for 6 moths from the date of purchase.


The availability of health fund coverage for TeleHealth services for physiotherapy and online classes is hugely variable depending on your health fund and your current situation. Most health funds are providing some degree of coverage for TeleHealth physio services however some are only covering for treatment for preexisting conditions or in certain circumstances. Some health funds allow coverage for online classes but many do not. To get the most current information we suggest you contact your health fund directly to find out what you’re entitled to. Invoices will be issued following payment for the service you receive and you will then need to submit that to your health fund for rebates.